Conde Travel Guests: We are committed to the safety of our staff, guests and the communities where we travel. Please see our COVID-19 Travel Message for information on 2020 postponed trips and next steps..

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For Conde Travel Guests

Dear customers of Conde Travel EIRL

We publish this information to answer several questions about your trip with Conde Travel that you have booked so far in 2020. I want to assure you in the midst of this extraordinary and unprecedented COVID-19 pandemic that we are here to support you, and help you realize your dream of adventure in Peru with a variety of flexible options. None of us could have imagined what is happening now around the world. We are working very hard to respond to the overwhelming number of phone calls, emails, Facebook messages and live chats we receive daily. We are committed to working personally with each of you, prioritizing your safety, the safety of our Conde Travel staff and the safety of the communities where we travel. We greatly appreciate your patience as we overcome this global situation.

We inform you with this the current situation in Peru.

  • The Peru government proactively closed the country’s borders in a declaration of a state of emergency on March 16th. The Peru government extended this state of emergency until September 7. We are on standby for any changes to this and will share as soon as we information ourselves.
  • The Peruvian government is not offering any refunds but is being flexible and allowing us to change permit dates ( Inca Trail permits, Machupicchu fees, Huaynapicchu and Machupicchu mountain tickets) & to other travelers. Permit dates have historically never been changeable, but permit fees paid on cancelled trips are now able to be moved to new permit dates when you choose your trip departures.
  • The Peru government will not reduce or eliminate tour company taxes on March trekkers, despite the fact that no tours can run. We don't know about later months at this time. For all these reasons, we are unable to offer a refund.
  • The railroad company that transports all guests to Machu Picchu who are not hiking in directly via the Inca Trail through the Sun Gate, is now letting those tickets be postponed to the new trip dates.
  • The standard cancellation policies of most airlines worldwide do not refund plane tickets as rule, ever. They do refund travelers who have purchased the premium-priced, refundable tickets. In the event of a need to cancel that is not the fault of the airline, they usually charge change fees, and only waive them in exceptional circumstances.
  • At this time, we understand that airlines are allowing travelers to cancel their tickets without any changes fees incurred when they rebook later dates, due to COVID-19. Travelers have a year to rebook the ticket, for travel at any time.
  • Airlines in the United States have so far asked the US government for a $50 billion emergency disaster bail out package.
  • Adventure company operators like Conde Travel have not asked the government for a bail out package.

Here are our newly revised and flexible cancellation policies to help you continue your dream of trekking in Peru to Machu Picchu:

Postpone Your 2020 Tour Date If Peru Is Closed During Your Tour Departure

  • If the country reopens and trekking resumes, your trek will be going! If Peru is closed during your 2020 tour date, you may reschedule anytime through 2023.
  • PLEASE NOTE: As soon as the Peru government reopens the country's borders and trekking, all Conde Travel treks will restart. You cannot postpone your trek or transfer your trek to someone else once the country is open and trekking trips restart. There are no refunds for any trips, as per our reservation policy.
  • THIS MEANS: If you have an upcoming May 2020 trek and the country reopens, your trek will happen as scheduled. If the country stays closed for May, 2020, you will be able to postpone your trek and move it to another date in 2020, 2021, 2022 or even 2023. This is the same for June—if the country and trekking is still closed in June, then you will be able to postpone your trek. If the country and trekking is re-opened, you will NOT be able to postpone or transfer your trip. There are no refunds if you choose not to come on your trip when the country is reopened.
  • Please note: This includes ALL Inca Trail Treks, Alternative Treks, and Tours by Train. None of these treks can be cancelled and no refunds are possible. We can only postpone your trek or tour if the country stays closed on the date of your tour or trek. Any fees you paid in advance for Inca Trail permits, Machu Picchu fees, Huayna Picchu, train tickets, or hotels will NOT refund us—they will only let us have you change your travel dates if the country is closed.
  • If you have postponed your current 2020 trek, you have time to choose when to reschedule for later in 2020, anytime in 2021, or anytime in 2022. You will be able to wait and see when the country reopens, when flights resume, etc.

Transfer Your 2020 Tour to a Friend or Loved One If Peru is Closed During Your Tour Date

  • This is a new and wonderful opportunity. Unlike plane tickets that are not transferable at all, ever, the Peru government is allowing the transfer of permits to another person in 2020.
  • Conde is taking it a step further, you are welcome to transfer your Peru trek to another person for any time in 2020, 2021, 2022 or 2023.
  • Give your trek to a friend or loved one and let us know their name and email and we will get all their details to transfer the booking.

How to Help Ensure You Get Your Preferred Inca Trail Tour Dates for 2021 or 2023

  • As long as you decide by September of the previous year, we will be able to secure your preferred trek date. Pre-season bookings start in September and permits start getting released in October by the Peru government for treks in the following year.
  • Note that limited permit availability applies only to the Inca Trail 4D, 5D and 7D treks. All alternative treks do not require special permits and have a lot of flexibility and availability.
  • For alternative trekkers, you can start on any day you wish, as long as we have two trekkers.
  • Again, if you don’t get your preferred Inca Trail dates, we will work with you to find the best alternative dates for your travel.
  • Take your time to figure out when works best for your schedule and let us know and your deposit and booking will be moved accordingly.

We hope that you stay safe and healthy, get outside for fresh air, and that no one that you love is impacted by this virus. It’s incredibly scary right now for us all, and we know that together we will get through this.

Let us stay home today, so we can hike together tomorrow.

Kind regards,
Luis Conde
Owner and Founder, Conde Travel Peru.

Conde Travel

About Us

Conde Travel We are a pioneer company in adventure tourism, located in Cusco Peru, with more than 12 years of experience in the field of tourism.

Principal Office: Av Arcopata Ayahuaycco L-O-5 , 6th floor Cusco-Perú
Locate it on the map Here
+51 984 603305 - +51 984 800095 - +51 084 233613

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