Thank you very much for choosing our company for your next adventure in Peru, Bolivia and Chile. Now we ask you to read carefully the information on this page, which contains the terms and conditions of booking with our company.

Reservation Policies

All reservations should be made with due anticipation, it is recommended to do it at least with 15 days prior to the day of your arrival, except for the Inca Trail. In this way it will be possible to book hotels, transport and services that will be necessary to ensure a wonderful experience in our country.
In the case of the Inca Trail, it is necessary to book 3 months in advance, since this tour has very limited capacity both for national and international tourists.

Reservation payment and payment methods:

To confirm the booking of any of our services, except for the Inca Trail, you should pay 50% of the total price for the service on the moment of reservation. In the case of the Inca Trail, it is 70% of the total price. After payment you will receive a email, over the course of the next 24 hours, with the confirmation of the tour. This document includes the itinerary and all the details of the service.
About payment methods, we work with a payment platform which will be sent in the email of confirmation of the tour, where you can pay with Visa and Mastercard. You can also make the payment with Paypal, or if you wish you can pay through Western Union or Money Gram or by international bank transfer to our account in the Banco de Crédito del Perú.
Payment of the remaining balance. The remaining payment of the services requested must be paid upon arrival to the city of Cusco, in the hotel. CondeTravel will contact you in order to receive the payment as you arrive in the imperial city of Cusco. Changes in the route that can be made without penalty up to 30days before the tour by the client are: Dates of trains.
Dates of the entrance to the attractions (considering the availability).
If you request a change within the 29 days prior to the tour, you will be subjected to a penalty payment, according to each service.
Cancellation by the client. Cancellations are accepted only within 3 months in advance, such cancellation is subject to a penalty payment according to the chosen service.
In case of requesting the cancellation of tours such as the Inca Trail, Tours to MachuPicchu, train tickets, flight tickets and similar services, the client is not entitled to any refund due to the nature of such services.
Also, please note that if there is a remaining balance, you will need to make the full payment as agreed originally. GrupoCondeTravel has been working 15 years as a Tour Operator and Agency. The company is only responsible for reservations made in writing, via our website or through our sales agents.
Thank you, we hope you enjoy your trip!
Luis Conde
General Manager of GrupoCondetravel

Contact Us

We are a pioneer company in adventure tourism, located in Cusco Peru, with more than 12 years of experience in the field of tourism.

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Office principal: Av Arcopata Ayahuaycco L-O-5, Cusco Perú
Office near to the main square Portal Espinar Nro 155, Cusco Peru
+51 984 603305 - +51 984 800095 - +51 084 233613

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